IT customer support
Something not working?
Tell us plainly.
Support is available Monday to Friday, 09:00–18:00 Europe/London (GMT/BST). We read every request, but we do not promise a fixed response time.
Before you write
- What were you trying to do?
- What happened instead, including any exact message?
- When did it start, and does it happen every time?
- Which device, operating system and browser or app version?
- Never send passwords. We will never ask for one by email.
Does support cover only systems you built?
Tell us what you need help with. If it is outside what we can sensibly help with, we will say so.
Do I need to pick a service?
No. General IT questions can be sent without choosing one.
Is my request confirmed once I see a reference?
A reference means our server accepted the message for sending. It cannot confirm the email has reached the inbox.